Quality management

Introduction

With a view to attaining the objectives of positive development and ensuring the success of our company, the Management resolved some time ago to implement and utilise a quality management system based on international standard EN ISO 9001:2008.

Principles of our QM system

• Continuous improvement
• Customer-orientated organisation- Management by objectives
• Objective-based processes
• Involvement of all staff- Data-based decisions
• Process orientation

Application of the QM principles means

• the systematic recording of customer expectations
• taking these into consideration by setting appropriate targets and taking appropriate action
• meeting these expectations effectively and efficiently within the context of the defined processes, using the abilities of all employees
• absolute customer-orientation