Quality management

Introduction

With a view to attaining the objectives of positive development and ensuring the success of our company, the Management resolved some time ago to implement and utilise a quality management system based on international standard EN ISO 9001:2008.

Principles of our QM system

  • Continuous improvement
  • Customer-orientated organisation- Management by objectives
  • Objective-based processes
  • Involvement of all staff- Data-based decisions
  • Process orientation

Application of the QM principles means

  • the systematic recording of customer expectations
  • taking these into consideration by setting appropriate targets and taking appropriate action
  • meeting these expectations effectively and efficiently within the context of the defined processes, using the abilities of all employees
  • absolute customer-orientation